Frequently asked questions

Find here the answers to all your questions about Colkie

Can I cancel my membership at any time?

Definitely! Bear in mind that, since the subscriptions are paid for a month, when unsubscribing you'll still have access to the community till the end of the month you cancelled your subscription.

What payment methods are available?

At the moment we have Apple Pay and credit card as payment methods but we are working to include some more very soon.

When will I receive payment for my earnings?

You will receive payouts after a month and a half of having generated them as long as you have accumulated a minimum of 100€. Otherwise, your earnings will continue to accumulate in Colkie until you reach that minimum.

What's my profit on the material I share on Colkie?

Colkie's mission is to ensure that the artists obtain the maximum income. This is why we are constantly looking for the best way to make this happen. For every transaction processed on Colkie, the artists will typically receive 80% of the total amount after deducting the app platform's fee (e.g., Apple, Google, etc). Hence, we will take the remaining 20%. Any sales tax Colkie collects will be remitted to the applicable tax authority and will not be included in Colkie’s fee.

Do I have to add VAT to my prices?

No, it is not necessary. When you choose the price tier for your community, that will already include VAT.

What price should I charge to join my community?

The prices are chosen by you as the artist, but keep in mind that usually, the lower the price, the more fans you will have. We recommend that when establishing the price of your community you keep in mind what your objectives on Colkie are.

What content can users see?

Any Colkie user will have access to the content that both artists and fans share publicly on their profiles. Members of an artist's community will also have access to private content shared by that artist on their community. In addition, paid content shared publicly by artists can be viewed by any user who purchases it, without the need to be a member to the artist's community.

Can I share Colkie content on other channels?

Yes, in the publication itself, when the options are displayed you will see the different channels where you can share the content. Keep in mind that if the content has been shared through a community or it's a paid content piece, when externally sharing it it will show blocked.

Can I share Colkie content on other channels?

Yes, in the publication itself, when the options are displayed you will see the different channels where you can share the content. Keep in mind that if the content has been shared through a community or it's a paid content piece, when externally sharing it it will show blocked.

Can users send private messages to artists?

All Colkie users have the possibility to send private messages to any other user, whether it's a fan or an artist. Of course, there is always the option to accept or decline the conversation and even to block any user.

What is the price of an artist's community membership?

The price to access community is decided by the artist,  therefore not all them will cost the same.

What is a Colkie community?

Communities are private channels where artists communicate and share all about their music with their fans. The access to the communities is gated by a membership whose price is established by each artist.

Do I retain ownership of my content?

Yes. Colkie is built on an artist-first philosophy. We are music lovers ourselves and treat artists the way we would like to be treated

Is my data and information secure?

Absolutely. Colkie operates within the highest security compliance to keep your data and personal information safe.

Do I need to leave other platforms to join Colkie?

Not at all! Colkie wants you to be successful – so feel free to use other apps or tools! Colkie offers multiple revenue and fan engagement features all in one app so artists can focus on their music instead of managing multiple platforms.

Which languages is Colkie available in?

You can currently enjoy Colkie in English and Spanish, but as the platform grows, other languages will be added.

What operating systems is Colkie available for?

Currently only the mobile app for iOS is available. The Android and web versions are still being developed but will be released shortly.

Is Colkie free?

Downloading and creating an account on Colkie is free for both artists and fans. Colkie will just keep a small percentage of the artists' earnings to keep the lights on.

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